Terms Of Service

Last Updated: August 

Welcome to ASHAI. By accessing or using our website, browsing our products, or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. General


ASHAI operates an online retail store offering products to customers through its website.

By using our website, you confirm that you are legally capable of entering into an agreement under applicable laws.

2. Products & Product Information


We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate.

However:

  • Product colours may appear slightly different depending on your device or screen.
  • Product images may be for illustrative purposes.
  • Specifications, features, packaging, or appearance may occasionally vary from the images shown.
  • Product availability may change without prior notice.

We reserve the right to correct errors or update product information when necessary.

3. Pricing


All product prices displayed on the website are subject to change without prior notice.

We reserve the right to correct pricing errors, including errors discovered after an order has been placed. If an order is affected by a significant pricing or product information error, we may contact you regarding the order or cancel it and provide an appropriate refund where applicable.


4. Orders


When you place an order with ASHAI, you are responsible for providing accurate:

  • Full name
  • Delivery address
  • Phone number
  • Email address
  • *Other information required to fulfil the order

We reserve the right to refuse, cancel, or limit an order where we reasonably suspect fraudulent activity, incorrect information, product availability issues, or other circumstances that may prevent proper fulfilment.

5. Order Cancellation


Orders may be cancelled before dispatch, subject to our Return & Refund Policy.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the applicable return, refusal-of-delivery, or refund process will apply.

6. Shipping & Delivery


Orders are generally processed within 24–48 hours and delivered within approximately 7–8 business days after dispatch.

These are estimated timelines and are not guaranteed delivery dates.

Delays may occur because of courier operations, weather, public holidays, logistics issues, incorrect customer information, or circumstances beyond our reasonable control.

Please refer to our Shipping Policy for further information.


7. Returns & Refunds


Returns and refunds are subject to our Return & Refund Policy.

Customers must follow the applicable return procedure and provide the information or evidence reasonably required to process a return or refund request.

8. Customer Responsibility


You agree to use the website and products only for lawful purposes.

You must not:

  • Provide false or misleading information.
  • Attempt to make fraudulent purchases.
  • Interfere with the operation or security of our website.
  • Use the website for unlawful activities.
  • Attempt to gain unauthorized access to our systems.
  • Copy or misuse our website content, branding, or intellectual property.

9. Intellectual Property


All ASHAI branding, logos, website content, graphics, text, designs, and other original materials provided by ASHAI are protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, or commercially use ASHAI content without prior written permission.

Product images, descriptions, trademarks, or other materials belonging to third parties remain the property of their respective owners.

10. Third-Party Services

ASHAI may use third-party service providers for payment processing, shipping, logistics, analytics, website functionality, and other services required to operate the store.

Such services may be subject to the respective third party’s terms and policies.


11. Website Availability


We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend, modify, or discontinue parts of the website for maintenance, technical reasons, security purposes, or other operational requirements.

12. Limitation of Liability


To the maximum extent permitted by applicable law, ASHAI will not be responsible for indirect, incidental, or consequential losses arising from the use of our website, delays caused by third-party service providers, or circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

13. Fraud & Misuse


If we reasonably believe that an order or account involves fraud, abuse, unauthorized activity, or a violation of these Terms, we may cancel the order, restrict access, or take other appropriate action.

Where required, we may cooperate with relevant authorities or service providers in relation to suspected unlawful activity.

14. Privacy


Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

15. Changes to These Terms


ASHAI may update these Terms of Service from time to time.

The updated version will be posted on this page with the revised “Last Updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

16. Governing Law


These Terms of Service are governed by the laws of India.

Any disputes arising in connection with these Terms or your use of the website will be subject to the jurisdiction of the courts having appropriate jurisdiction in India.

17. Contact


If you have any questions regarding these Terms of Service, please contact us through the Contact ASHAI page.

ASHAI
All rights reserved.